The word Budget should have been the clue

On our way home from FL in March a lady without a license, driving a car that was not hers, and with minimum insurance drove across three lanes to hit us. The highway had access to drive across and she was texting and just blew across two lanes and in front of a semi that almost wiped her out slamming into the side of our motorhome. 

When we arrived home our insurance said they would take care of us and then get what they could from her small insurance policy. She destroyed the back 20 feet of our motorhome, aqua hot, running lights and one tire.

The Insurance has premiere vendors and we were informed that if we took it to their premiere Coach Care vendor in Janesville, WI the work would be showroom condition and with a lifetime guarantee. This sounded great and against our better judgement we took it to this vendor. The vendor is Budget Truck and Auto Repair and the word Budget just did not sound like a quality place. Boy were we correct.

It is now September and we are still trying to get the coach fixed. The basement doors they replaced are crooked and dented, the paint is a close match but has dust specks, bubbles and runs, the entire job is faulty. We were told things would be checked, but when we asked they forgot to check the aqua hot and forgot to balance the tire and on and on. 

Last week we met with Budget and our Insurance rep and when Duf asked if that was the BEST JOB they could do Alex said No but he felt it was what the insurance company desired. The insurance representative did not like this response. Duf clarified by asking, “So you are saying my insurance prefers you do a bad job at full charge?” Alex realized he was trapped and shrugged.

The following day the Insurance Representative met with Alex at Budget and went over things. They got on the same page and he informed us Alex would call later that day. We waited two days and finally Duf emailed the Insurance Representative to inform him Alex had not called us. About an hour later Alex called and said he had been busy, but he could schedule us in two weeks and would need two weeks to fix the RV. 

I told him that would be fine, but Alex kept asking me if I would have enough time to pack to go to Nashville for our first grandchild. I assured him I only needed hours to be ready to leave and we wanted the appointment. Alex suggested we might be cutting it close more than once and I got the idea that maybe he hoped we did not return to Budget. I took the appointment.

We are down to the wire with no faith in Budget. I am encouraging Duf to call a place we took the other RV and had quality work completed. I feel if they could get us in the insurance would have to pay them to fix Budget’s poor job.